We store commonly used materials at our London-based depot, ensuring we can start working immediately.

• All engineers also carry a selection of materials with them in their vans, allowing them to respond to most call-outs without having to return to the depot first.
• Using our strategic supply chain we are able to source replacement plant items, accessories, and electrical item rapidly, reducing operational downtime.
• Our site staff have the autonomy to place orders at site level without cumbersome procurement processes, allowing them to get the materials that they need to complete their works to a high standard as and when they are required.

Our fleet is Euro6 compliant, and our engineers are trained to drive in a considerate and responsible manner.

• We monitor the driving standards of each of our fleet based staff, and we hold monthly reviews to improve driving behaviours, and reduce fuel usage.
• Deliveries are co-ordinated from our London-based depot to eliminate wasted journeys, and consolidated to reduce waste packing materials.
• JobLogic provides logical appointment management to reduce journey times and distances between call-outs, reducing the time our engineers spend out on the road.

We hold accreditations across all building services, and our ethos is to continually grow our expertise.

• Our integrated management system is ISO 9001, 14001, 45001 accredited for design, quality, and contract management.
• Leading the industry with NIC EIC, Gas Safe, NSI Gold, F-Gas, CHAS, BAFE, Bluesky, and Safecontractor accreditations for installation and site management.
• Our staff are DBS checked, and all of our engineers have undertaken safeguarding training to allow them to work within sensitive environments.

JobLogic is an advanced tracking system for all aspects of our contract management system.

• Using their mobile devices, our operatives have access to the critical information required to undertake their works safely, on time, and to a high standard.
• Working processes and appointments can be reviewed and updated at any time to ensure that resident requirements are met whilst our works take place.
• Tracked programmes with are embedded within each works package, providing up to date progress reporting.
• Built in defect reporting and close out ensures that our clients are able to view the entire process of our quality control and assurance, from pre-construction to post-handover.
• Through our use of JobLogic across our business we have seen a significant improvement in KPIs across all projects and our customers have provided us with positive feedback on our use and implementation of the software.

We’re able to provide a uniform fully branded in line with your requirements for your contract.

• A unified approach with our clients provides their customers with continuity. All contract communication, liveries, PPE, and uniforms can by branded with your styling, logos, and brand language to present an in-house approach to services maintenance.
• We agree service requirements, values, and objectives at the outset of a contract whilst remaining flexible in our approach throughout. Our staff continue to integrate our delivery methods as our relationships with each client progresses.

Each of our contracts has a single point of contact, and a select pool of engineers to guarantee consistency.

• Friendly resident liaison offices ensure that strong relationships are built with your customers, allowing our works to progress smoothly.
• Our London-based call centre staff work in a polite, amicable, and accommodating manner to ensure that appointments are arranged and met, with helpful aftercare services upon completion.
• We are able to provide on-call maintenance staff for any maintenance contract to manage and undertake maintenance works as required.

Our staff hold the qualifications and competencies to manage the most demanding of projects.

• We have 60+ management and office staff, 250+ skilled and accredited in-house operatives, 15+ trainees and apprentices, and 2 graduate scheme junior engineers.
• Across our business we place a large emphasis on personal growth, employee training, further qualification, and internal development.
• We limit our reliance on sub-contractors to ensure we can control and predict the quality, reliability, and attitude of our workforce, something that we are immensely proud of.