Water Services Manager

Key Information

Reporting to: Head of Mechanical Maintenance
Start Date: Immediate
Working Hours: Mon – Fri, 8am – 5pm
Probation Period: 6 months
Job Type: Full Time, Permanent
Job Location: Office Based & Various sites

Scope

  • To provide leadership and technical oversight within the Water Services department, with a primary focus on statutory L8 compliance, water hygiene, plumbing, drainage and pump maintenance safety management.
  • East West Connect provide Building Services Maintenance (Reactive, Planned Preventative and Small Works) across RVAC, Gas/Heating, Water Services, Fire & Security and Electrical Compliance.
  • This role supports continued company growth and service quality by ensuring safe, compliant and efficient delivery of all water-related works.​

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Knowledge & Competency Requirements

  • Prior knowledge of company policies and procedures for delivering safe and compliant water services in commercial and domestic environments (E)
  • Experience working within an employer’s integrated management system (D)
  • HNC/HND Building Services or Mechanical Engineering – NVQ Level 5 or above (E)
  • Experience with CAFM/CMMS (D)
  • Knowledge of SFG20 maintenance schedules (D)
  • Commercial H&S Awareness Course (D)
  • Full clean driving licence (E)

This section provides guidance on competency requirements for the Water Services Manager responsible for delivery and compliance across water systems (water hygiene, closed-loop water quality, pumps, LTHW/LTHH interfaces, domestic and commercial plumbing systems, soil/vent and drainage). Competence should be evidenced through qualifications, relevant experience, and demonstrable ability to plan, supervise, assure and report compliant works.

  • Statutory compliance & water hygiene (ACOP L8 / HSG274 / BS 8580)
  • Closed-loop water quality (LTHW/LTHH & sealed systems)
  • Pumps, booster sets & pressurisation systems
  • Domestic & commercial plumbing systems (hot/cold water)
  • Soil, vent & drainage systems
  • Project / contract management (delivery, commercial & governance)
  • Leadership, competence assurance & quality
  • Health, safety & environmental competence (water-related works)

Skills

  • Strong understanding of L8, HSG274, BS 8580-1, Water Regulations and Legionella control best practice.
  • Effective communication skills – written and verbal.
  • Ability to build strong internal and external relationships.
  • Demonstrable leadership and team development ability.
  • Skilled in report writing, auditing and technical review.
  • Ability to maintain accurate digital records, logbooks and utilise modern CAFM systems.
  • Excellent organisational and planning ability.
  • Comprehensive problem-solving capability across plumbing, drainage and water hygiene systems.
  • Leadership & management skills.

Other

  • The ability to travel to a range of sites.
  • Appreciation that there might be out-of-hours working, agreed in advance.

Duties

Team Leadership & Management

  • Lead a team of Plumbers, Water Hygiene Technicians, Pump Engineers and Drainage Engineers to deliver safe, compliant and high-quality services.
  • Provide technical mentorship, support and operational direction.
  • Identify recurring issues and implement root-cause corrective improvements.
  • Facilitate regular team meetings focusing on performance, compliance and continual improvement.
  • Monitor KPIs, conduct 1-2-1 reviews, identify training needs and prepare management reports.
  • Use SFG20 schedules to optimise PPM planning, statutory L8 compliance and resource allocation.

Technical Support & Problem-Solving

  • Act as the senior technical authority for all plumbing, drainage, pumps, water hygiene and water treatment operations.
  • Provide escalation support for complex technical issues, commissioning tasks and diagnostic work.
  • Ensure all works follow statutory guidance, industry best practice and manufacturer recommendations.
  • Review water treatment reports, logbooks, legionella monitoring records and compliance documents prior to client submission.
  • Promote technical excellence and hands-on development within the team.

Water Hygiene, L8 Compliance, Auditing & Accreditation

  • Lead water compliance across all operational sites.
  • Ensure full compliance with:
    • ACOP L8
    • HSG274 Parts 1–3
    • BS 8580-1 – Legionella Risk Assessment
    • Water Supply (Water Fittings) Regulations
  • Manage internal audits of water hygiene tasks, sampling regimes, monitoring results and engineer competencies.
  • Ensure all logbooks, monitoring sheets, flushing records, sampling data and remedial actions are accurate and complete.
  • Oversee water treatment activities for closed systems, calorifiers, cooling towers (if applicable), chlorine dioxide dosing and softening systems.
  • Maintain readiness for external audits including LCA and client audits.
  • Investigate water hygiene incidents, non-conformances and near misses, implementing corrective actions

Plumbing, Drainage & Pump Operations

  • Oversee maintenance and remedial works across:
    • Hot & cold water plumbing systems
    • Drainage networks (internal/external)
    • Booster sets, pressurisation units and general plumbing pumps
    • TMVs, calorifiers, tanks and expansion vessels
  • Ensure assets are verified and documented appropriately.
  • Conduct lifecycle assessments and make recommendations for repair, upgrade or replacement.
  • Ensure correct isolation, drain-down, reinstatement and testing procedures are followed.

Asset Management & Lifecycle

  • Maintain accurate asset registers and statutory documentation.
  • Prepare quotations aligned with client budgets and technical requirements.
  • Use CAFM/CMMS platforms to manage compliance tasks, asset information and performance metrics.

Health & Safety Management

  • Ensure full adherence to Health & Safety policies, RAMS and CPPs across all works.
  • Promote a strong safety culture, ensuring PPE compliance and safe working practices.
  • Deliver toolbox talks, safety briefings and awareness training.

Continuous Improvement & Innovation

  • Identify improvements to maintenance processes, reducing costs and improving performance.
  • Stay updated on emerging technologies, water treatment methods and regulatory changes.
  • Encourage innovation within the team and evaluate new products and tools for operational benefit.
  • Consistently champion the company’s core values across all activities.

Meetings

  • Attend and prepare reports for management meetings.
  • Attend pre-bid and interim bid meetings to provide technical input.
  • Attend client meetings, recording all discussions.
  • Attend handover and tender meetings, ensuring accurate documentation.
  • Attend post-contract review meetings and track improvement actions.
  • Attend appraisal meetings, company staff meetings, H&S meetings and team meetings.

Equal Opportunities

East West Connect Ltd is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics.

This policy applies to all employment practices within the organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. East West Connect makes hiring decisions based on qualifications, merit and business needs at the time.

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