IT Manager

Key Information

Salary: DOE
Reporting to: Head of IT
Start Date: Immediate
Working Hours: Mon – Fri, 8am – 5pm
Probation Period: 3 months
Job Type: Full Time, Permanent
Job Location: Head Office

Scope

The IT Manager is responsible for the day-to-day operation, delivery, and optimisation of IT systems across East West Connect (EWC). The role supports the Head of IT by ensuring IT services, applications, infrastructure, and site-based technologies operate reliably, securely, and effectively in line with agreed IT strategy, governance, and policies. This is a hands-on operational role with a strong focus on construction and site-based systems, system integration, and continuous improvement.

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This is a key role supporting the end users of East West Connect and East West Compass, supporting Business as Usual activities as well as support and partner with the business on a variety of projects and technical initiatives.

Familiarity with System Integrations, Data Compliance and Management, and Application Management including IAM and Cybersecurity.

Working with a variety of stakeholders internally and externally supporting the technical needs of business operations teams, customers and 3rd party suppliers providing technical and operational support.

Providing regular status updates and delivering tasks and initiatives to completion

Knowledge

Essential Criteria

Minimum qualifications for this role are:

  • Proven experience in a Senior Technical Specialist role or IT Manager role, ideally within construction, engineering, or field service environments
  • Hands-on experience with Job Logic or similar construction/field service management systems
  • Experience in Product Management, including system improvement and user-focused development
  • Experience in Project Management, particularly delivery of systems across the entire lifecycle to Business-as-Usual support and ongoing maintenance. Solid background in Systems Administration and Microsoft tools (Windows Server, Active Directory, networking, SharePoint, Business Central, IAM)
  • Experience managing cloud environments (e.g., Microsoft Azure)
  • Understanding of construction project lifecycles, site operations, and field-based workflows
  • Strong knowledge of cybersecurity, data protection, and business continuity planning
  • Excellent leadership, communication, and stakeholder management skills
  • Willingness to travel to other sites

Desirable Criteria

Minimum qualifications for this role are:

  • Experience with construction software (e.g., project management, estimating, or BIM tools)
  • Knowledge of integrations between SharePoint and cloud systems
  • Familiarity with mobile workforce solutions and remote connectivity in site environments
  • Experience with Power BI or other reporting/analytics tools
  • Understanding of ITIL or structured IT service management frameworks
  • MCSE certification or other Microsoft certifications

Skills

  • Practical, solutions-focused approach with the ability to operate both strategically and hands- on within business-as-usual operations and project environments.
  • Strong communicator, able to work effectively with end users, technical teams, business teams and site personnel with a friend, customer focused attitude.
  • Adaptable and comfortable working in a dynamic, fast paced, project-driven environment
  • Proactive mindset with a focus on continuous improvement

Other

  • The ability to travel to a range of sites.
  • Appreciation that there might be out of hours working, agreed in advance.

Duties

  • Ensure that the systems at East West Connect and East West Compass are running smoothly with the ability to triage and troubleshoot issues a variety of technical issues, working with the business teams, MSP and IT suppliers to get the issues resolved.
  • Making sure IT initiatives delivered are aligned to Data, IT and Cybersecurity compliance applying SDLC principles for delivery best practice.
  • Driving the delivery of projects and enhancement initiatives for the business systems
  • Support EWC project teams, including those based at site, making sure they have the equipment, system access and permissions in place to support their projects
  • Able to troubleshoot a variety of systems and devices to get users operational
  • To identify and deliver continuous improvement initiatives across the organisation identifying opportunities to improve the efficiency of business operations.
  • Providing timely status updates for tasks and initiatives and contributing to and keeping the service management tool and project data up to date.
  • Supporting the development of dashboards and KPIs
  • Support the technical development of new platforms via provision of environments and management of user permissions. Active support and enhancement of various business systems managing configuration, IAM and system management.
  • To represent the company in a positive and professional way at all times.
  • To uphold all the values of the company at all times.

Equal Opportunities

East West Connect Ltd is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics.

This policy applies to all employment practices within the organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. East West Connect makes hiring decisions based on qualifications, merit and business needs at the time.

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