Electronic Security Engineer

• The Electronic Security Engineer is responsible for installing, servicing, maintaining, fault- finding, repairing, testing and commissioning electronic security systems across residential, commercial, refurbishment, construction and occupied environments.
• The core system scope includes CCTV, access control, door entry and intercom, and intruder alarm systems. Depending on confirmed competence and work allocation, the role may also include automatic-door operators, structured copper and fibre cabling, and IRS television and satellite distribution systems.
• The role completes allocated reactive, planned preventive maintenance, remedial, upgrade and installation works safely and efficiently in accordance with approved drawings, specifications, work orders, risk assessments, method statements, manufacturer instructions, EWC procedures and applicable standards.
• The Engineer is responsible for accurate real-time job records, photographs, test results, asset information, materials used, recommendations, customer sign-off and completion evidence supporting compliance, first-time-fix performance, certification, handover and invoicing.
• The role protects the authorised scope, reports changed conditions and additional work requirements, and must not make unapproved technical, programme or commercial commitments on behalf of EWC.

See full job description for more information

• Install, replace, configure, service, repair and fault-find allocated electronic security systems in accordance with approved information and manufacturer requirements.
• Inspect existing systems and accurately record defects, non-compliance, obsolete or damaged equipment, access constraints and additional work requirements.
• Use suitable test equipment and system information methodically to confirm power, communications, field-device operation, network connectivity, signalling, programming and system performance.
• Aim for a safe and compliant first-time fix through effective diagnosis, suitable materials and confirmation of the remedy by functional testing.
• Protect existing finishes, maintain clean work areas, label and secure installations and leave systems and premises in a safe condition.

• Update JobLogic or the applicable system in real time where practicable, recording arrival, departure, work undertaken, fault diagnosis, corrective action, materials used, test results and current status.
• Attach clear before, during and after photographs where required, ensuring images support the written record and avoid unnecessary capture of personal information.
• Record equipment details, serial numbers, asset changes, access issues, recommendations, quoted-work opportunities and requirements for further attendance.
• Do not close a job as complete until the allocated scope, functional checks and required evidence are complete. Where work remains outstanding, state precisely what is required, why and any immediate risk or operational limitation.
• Maintain traceable records suitable for client review, technical review, NSI audit, certification, quotation, invoicing and future maintenance.

• Use materials responsibly, record usage accurately, return unused or defective stock and report shortages, damaged items or obsolete parts promptly.
• Identify additional or changed work and provide sufficient technical evidence for review and quotation. Do not proceed beyond authorised scope without approval, except for immediate action needed to make a situation safe.
• Communicate professionally with residents, clients, site teams and other trades and explain work status without making unapproved technical, programme or commercial commitments.
• Protect client property, maintain confidentiality, comply with site conduct requirements and represent EWC positively.

East West Connect Ltd is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics.

This policy applies to all employment practices within the organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. East West Connect makes hiring decisions based on qualifications, merit and business needs at the time.