Electronic Security Administrator

• The Electronic Security Administrator is responsible for the administrative coordination, scheduling and compliance tracking of electronic security maintenance contracts across residential, commercial, retail and industrial environments. The role supports contract delivery by ensuring that planned and reactive works are organised, monitored and recorded in line with contractual obligations, applicable electronic security standards and company procedures.
• Responsible for the accurate maintenance of CAFM systems, PPM programme coordination, purchase order administration, invoice support, and subcontractor administration in support of the Electronic Security department.
• Acts as a key administrative link between field engineers, service managers, clients, and procurement, ensuring seamless contract delivery, timely communications, and a high standard of record-keeping to support compliance and accreditation requirements.

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• Process and coordinate purchase orders for subcontractor works in accordance with company procedures.
• Assist the Service Manager in tracking operative van stock for electronic security equipment, working with Stores and Purchasing to maintain appropriate stock levels and flag obsolete or unnecessary items.
• Support Work in Progress administration by identifying aged, duplicate or open jobs within the CAFM system and escalating items requiring action to the Service Manager.
• Assist with the preparation of electronic security compliance and performance reports by compiling accurate CAFM data for review by the Service Manager.
• Support invoice administration for completed jobs and projects, liaising with the accounts team to resolve queries and assist timely billing.
• Assist with quotation administration for reactive and remedial works under the direction of the Service Manager and follow up on outstanding approvals with clients where instructed.
• Coordinate spare parts lists and liaise with suppliers and the purchasing team to arrange timely procurement of materials.
• Assist in the preparation and submission of the monthly invoicing report, communicating findings to the Service Manager.

• Act as a professional first point of contact for clients, subcontractors and suppliers, handling telephone and email enquiries promptly, courteously and in line with company communication standards.
• Advise clients on engineer attendance schedules, appointment changes, and job status updates as required.
• Maintain a professional company image through personal presentation, call handling, and all client and external stakeholder interactions.
• Respond to internal and client enquiries efficiently and escalate complex technical or commercial matters to the Service Manager without delay.
• Provide administrative cover for other team members during periods of unplanned absence or peak workload.

East West Connect Ltd is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics.

This policy applies to all employment practices within the organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. East West Connect makes hiring decisions based on qualifications, merit and business needs at the time.