Apprentice Administrator – F&S Department
Key Information
Salary: National Apprentice Rate
Start Date: Immediate
Working Hours: Mon – Fri, 8am – 5pm
Probation Period: 3 months
Job Type: Full Time, Permanent, Office based
Job Location: Perivale, Greenford
Scope
- Provide efficient and accurate administrative support to the Fire & Security Department within a busy maintenance environment.
- Support the planning, scheduling and monitoring of planned and reactive maintenance for fire alarms, emergency lighting, smoke control, access control, CCTV and associated life-safety and security systems.
- Communicate professionally with residents, clients, engineers, subcontractors and internal teams to arrange appointments, confirm access and provide timely service updates.
- Maintain complete and accurate job, asset, attendance and compliance records within the company’s systems.
- Prepare routine reports and management information to support contractual, operational and compliance requirements.
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Duties
- Provide general administrative support to the Fire & Security Department, including managing correspondence, maintaining electronic filing systems and updating departmental records.
- Create, update and close planned and reactive maintenance jobs accurately within the company’s job-management system.
- Assist with scheduling engineers and subcontractors across London, considering appointment times, access arrangements, travel requirements and work priorities.
- Contact residents, clients and site representatives to arrange appointments, confirm access requirements and communicate changes or delays.
- Monitor engineer attendance and job progress, update expected arrival times and promptly escalate missed appointments, access issues and urgent service matters.
- Maintain accurate property, system and asset records for fire alarms, emergency lighting, smoke control, access control, CCTV and other relevant systems.
- Process completed worksheets, certificates, photographs and other service evidence, checking records for completeness and referring omissions to the appropriate person.
- Assist with routine operational and compliance reporting, including job status, attendance, outstanding actions, asset information and service performance.
- Respond promptly to telephone calls and shared mailbox enquiries, resolving straightforward queries and directing technical or safety-critical matters to the appropriate manager or engineer.
- Support managers and administrators with diary management, meetings, minutes, presentations and other departmental activities.
- Follow company procedures for health and safety, quality, environmental management, data protection, confidentiality and customer care.
- Manage workload effectively to allow sufficient time for apprenticeship training, assessments and completion of the relevant qualification.
- Undertake other reasonable duties appropriate to the role and level of responsibility to support effective delivery of the Fire & Security maintenance service.
Why You’ll Love Working With Us
- 24/7 Employee Assistance Programme (EAP)
- 5% employer pension contribution
- Life Insurance (4x annual salary)
- Annual eye care vouchers
- Occupational health support
- Ongoing investment in CPD training and development
- Cycle to Work scheme with shower facilities at head office
- EV Scheme available after 2 years’ service
- Free fruit, snacks and refreshments in the office
- Company-wide social events
- An inclusive culture that celebrates diversity and cultural events throughout the year
Join a team that values your well-being, supports your development, and invests in your future.
Equal Opportunities
East West Connect Ltd is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics.
This policy applies to all employment practices within the organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training and apprenticeship. East West Connect makes hiring decisions based on qualifications, merit and business needs at the time.
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